Common Questions
Treatment Questions
Logistics Answers
1. How far will you travel?
Travel radius is approximately 30 minutes from the west end of Kingston. This roughly sets the catchment area is Desoronto to the West, South Frontenac to the North and Gananoque to the East. If you aren't sure if Pawsitively Fit travels to your location, please ask. Alternatives include virtual care or we may have a recommendation for services closer to you.
2. How do I schedule a session?
Please contact Pawsitively Fit directly to schedule an appointment. You can do that via phone, email or through our contact form. Due to our service being mobile, we do not offer online booking to manage driving times.
3. Do I need a referral from my veterinarian?
Not necessarily, though we do love working closely with your vet. If at any time we do feel that vet care is required, you will be directed to return to your vet.
If you have pet insurance, you may require a vet referral for coverage. It is the responsibility of the owner to check with their provider to determine if a referral is required for coverage. You can access our referral form here.
4. Do you offer virtual appointments?
Pawsitively Fit offers virtual appointments within Canada only. We utilize a secure video link through our booking system. Virtual appointments are more consultative in nature than our in-person sessions.
Treatment Answers
1. Do you provide laser therapy?
Yes we can provide laser therapy but we do not offer it as a stand alone treatment option. If you are seeking only laser therapy, we recommend seeking out this service at a general practice veterinarian. Pawsitively Fit utilizes laser therapy as part of a multimodal treatment program. You can read more about our thoughts on laser therapy here.
2. Do you offer hydrotherapy or underwater treadmill?
No. As a mobile service, we cannot provide hydrotherapy or underwater treadmill. You can read more about our thoughts on these modalities here.
3. How many appointments will my dog require?
Once your dog has been assessed we can make a better recommendation about the number of appointments may be required to reach your specific goals for your dog based on our findings. We take a collaborative approach and know that you are the ultimate decision maker for your dog. Some owners choose to work with us on a semi-regular basis to keep their dog feeling good while others may choose to do more on their own.
4. What conditions do you treat?
The most common conditions that we treat are arthritis, cruciate ligament injuries, senior dogs, IVDD and hip dysplasia. Many dogs we see do not have a diagnosis and are seen for lameness and pain. If you aren't sure if we can treat your dog's specific condition, please contact us to discuss their specific needs.
5. My dog doesn't like to be touched. Can they still receive treatment?
This is a common concern! Some dogs never allow for hands-on assessment or treatment. In those cases we will gather as much information as we can through a movement scan (i.e. we'll watch how the dog walks, sits, etc.), history and possibly owner instructed hands-on evaluation to assess your dog. In these cases, using hands-on treatment would likely increase the dog's stress/anxiety to a point that outweighs the benefits. Therapy is more heavily focused on owner education, lifestyle changes and exercise. Some dogs that are highly anxious or aggressive may benefit from fear-free meds prescribed by their vet, a muzzle or may be better suited to an online consult.
6. How soon will my dog start to feel better?
Most dogs start to feel better after the first appointment. However, with that being said there is no guarantee of success with physiotherapy. There are many factors involved included your dog's condition/diagnosis, anxiety, willingness to accept treatment, among others. At each appointment, your dog will be re-assessed so that we can determine what is working, what needs to be changed and what needs focus at each session.
7. My dog had surgery, how soon should we start physio?
Our preference is to see dogs within one to two weeks of their surgery as long as there are no restrictions in place from the surgeon that prohibits this timeline. We like to ensure that you as the owner and primary caregiver feel comfortable with touching your dog. We want to get you both on the right track as soon as possible as this will speed your dog's recovery and reduce the risk of issues down the road. At any given time, we cannot guarantee we can schedule your dog right after surgery so it is advisable to schedule with us as soon as you have a surgery date to avoid a delay.
Financial Answers
1. Are you services covered by insurance?
Some pet insurance does cover our services but not all. It is always advisable to speak directly to your provider to determine if you have coverage, what the process is for submitting a claim (i.e. do you need a vet referral, does Pawsitively Fit need to submit anything on your behalf), and if your provider specifically covers physiotherapy/rehabilitation/alternative therapies provided by a non-veterinarian who has a Diploma in Canine Rehabilitation through the Animal Physiotherapy Association.
Pet Insurance Companies that provide coverage for our services (please confirm with your provider):
Trupanion + rehab rider
Pets Plus Us
OVMA Pet Health Insurance
PetSecure
2. What forms of payment do you accept?
Payment can be made in cash, e-transfer, debit or credit. We accept all major credit cards.
3. What are your prices?
Most services begin with an initial evaluation which is $270 (inclusive of taxes). All of our pricing information can be found on the "Working with Us" page.
4. Do you offer payment plans?
Payment plans are available on our Care Packages only. More details can be found on the "Working with Us" page.
Canine Physiotherapy Answers
1. What are your qualifications?
Shauna Slobodian is the animal physiotherapist at Pawsitively Fit. Shauna is a graduate of Queen's University with a BSc Physical Therapy. She earned her Diploma in Canine Rehabilitation in 2019 from the Animal Rehab Division of the Canadian Physiotherapy Association (now the Animal Rehabilitation Alliance of Canada). She is registered as an Animal Physiotherapist with the Registry of Allied Animal Health Practitioners of Canada. You can read more about Shauna here.
2. Is canine physiotherapy the same as canine massage or chiropractic?
©2026 Pawsitively Fit Canine Rehab
Serving Kingston & Area
Online Consults Canada Wide
